Surety [IT] is a technology company based in Brisbane with 15 staff.
The Company
Challenges
The MD Jason McKenzie was planning a dream family holiday for 3 months in Europe and wanted to ensure the business was left in capable and safe hands.
Fridays Off Key Solutions
- Re-define the key management roles particularly responsibilities, tasks, decision making, and authority levels delegated by Jason to the management team.
- Document and strengthen the key processes and procedures that defined outcomes that impacted on quality, productivity, profitability and customer service.
- Provided ongoing training and coaching support especially around managing staff, communication, problem-solving and customer service.
The Result
Jason and his family returned from their overseas trip to a business that survived and thrived whilst he was away.
- The culture they worked hard to put in place remained strong
- The young general manager in waiting, Tim really stepped up to the plate during his absence
- Profitability remained intact
- The company’s customer service, experience and relationship levels remained intact