The MD Jason McKenzie was planning a dream family holiday for 3 months in Europe and wanted to ensure the business was left in capable and safe hands.
Surety [IT] is a technology company based in Brisbane with 15 staff.
KEY FRIDAY’S OFF SOLUTIONS
· Re-define the key management roles particularly responsibilities, tasks, decision making and authority levels delegated by Jason to the management team.
· Document and strengthen the key processes and procedures that defined outcomes that impacted on quality, productivity, profitability and customer service.
· Provided ongoing training and coaching support especially around managing staff, communication, problem solving and customer service.
Jason and his family returned from their overseas trip to a business that survived and thrived whilst he was away.
The culture they worked hard to put in place remained strong.
The young general manager in waiting, Tim really stepped up to the plate during his absence.
Profitability remained intact.
The company’s customer service, experience and relationship levels remained intact.